Questions + Answers
Questions + Answers
How can I get my project started?
All projects start with a quote. If you're able to provide rough dimensions of your countertops and preferences for material, color, etc, we can get a quote to you right away! Otherwise, we can send our technician out to complete a field measure. Once you have been quoted and made all final selections, you may provide signature on our quote and deposit to be scheduled for laser measure. Check out our Services page to learn more about our process from laser measure all the way to installation!
Can I have the left-over stone from my kitchen sink or cooktop cutout?
Yes! When placing your order, let our team know you'd like a charcuterie board made from your cutout. 12"x14" is our standard charcuterie board size, but we can make other shapes as well. We can also add a lazy susan to the bottom of your board, making it the perfect center piece for your dining table.
We have stock charcuterie boards available in several colors if you'd like to add one to your order as well.
The cutouts from vanity sinks are usually very small and irregularly shaped - charcuterie boards are not available from these cutouts.
Can I cut on my countertops?
Knives can be used to cut on stone. Please keep in mind that stone will dull your knives and use of knives on granite or quartz can dull your countertops as well. It is always best to use a cutting board.
Can granite and quartz crack?
Granite and quartz do not crack with ordinary use. It is most susceptible to cracks during fabrication, shipping and installation. Granite and quartz will not flex like laminate and solid surface tops. Do not stand on or next to the sink, cooktop cutouts, or overhangs - as too much stress or weight applied to the stone may cause it to crack.
Can granite and quartz scratch?
Granite and quartz are some of the hardest stones available. It is extremely difficult to scratch, but it is not a diamond.
Does granite stain?
Generally, granite does not stain. All stone is porous to some extent, but granite has very little porosity. A few colors may absorb some moisture with prolonged contact, which may cause the stone to appear darker. Usually, no evidence remains when the liquid is removed and the granite dries. Granite products are sealed prior to or during installation to help prevent staining - however, this process does not make the stone impervious to liquid. Please refer to our Care & Cleaning instructions for more information.
Does quartz stain?
General, quartz does not stain because it is non-porous. However, the possibility does still exist. It is recommended to clean up spills right after they occur.
Can granite and quartz chip?
Granite and quartz will not chip under normal use, although a heavy object hitting a square countertop edge could chip out a small bit of granite/quartz. If this should occur, the chip can be filled.
Will my stone look like the sample?
Granite samples are not true representations of the entire slab. We recommend selecting your actual slab(s) at the stone importer's warehouse; if desired, a Crafted team member can accompany you during this appointment. The slab(s) will then be shipped to our location. It should be noted that one end of the slab may be lighter or darker than the other, which may result in seams that do not perfectly match. However, this is part of natural stone's inherent beauty, and it is our goal to match the seams as well as possible to make the best match.
Quartz samples are only small representations of full slabs. Quartz is a man-made product and as a result, the color, shade, grain, hue, pattern and characteristics may vary from actual production and installed product. We recommend, at a minimum, viewing full slab images on the respective distributor's website to verify the overall flow and pattern of the material. You may also request to view the material once it is received at our location.
Will seams show?
We use colored epoxies to help camouflage seams so they may blend in with the background color of your stone. We also complete color layouts with actual images of your slab(s) to ensure color match across the seam is ideal.
The visibility of seams will vary depending on the coloration of the stone. Granite(s) with sweeping color movements will have more visible seams. In addition, stone thickness may vary slightly, which can result in seams that are not perfectly flat. Our goal is to minimize seams, maximize use of material, and create a well-balanced "piece of art".